Fully understand the meaning and value of soft skills and how these skills are used to build relationships and achieve results.
Be better able to influence without need to use authority, put forward arguments and engage in relationship-focused principled negotiation.
Advance as leaders and know how and why to use mentoring and coaching approaches and associated competences such as the levels of listening.
Understand conflict, take the conflict mode test and developed their competences in acting as a mediator to resolve conflicts.
Have developed their spoken and written communication and the ability to use communication for positive relationships and results.