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Certified Administrative Professional

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نبذة عن الدورة التدريبية

The IAAP Certified Administrative Professional (CAP) Exam Preparation Program introduces participants to the CAP certification; including exam eligibility and requirements, and provides an extensive overview of each of the six CAP exam domains: Organizational Communication (24%)+ Business Writing and Document Production (22%) Technology and Information Distribution (16%) Office and Records Management (15%) Event and Project Management (12%) Operational Functions (11%) The program is designed to prepare students to embark on a targeted course of study in anticipation of successful completion of the CAP exam.*
Blerta Isai Mustafa
مستشارنا التدريبي

المخرجات الرئيسية

1
Demonstrate an understanding of the value of certification, specifically the CAP certification. Participants will learn about eligibility requirements, exam scheduling and fees and exam content areas (CAP domains).
2
Understand the six CAP Domains, including the performance outcomes for each domain. These domains constitute the content of the CAP exam.
3
Identify recommended resources (readings) to continue preparation to sit for the CAP exam.
4
Understand the specialty designations available after earning the CAP certification.
5
Learn about the benefits of membership in IAAP.

International Association of Administrative Professionals
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IAAP (International Association of Administrative Professionals) is a 501 (c) (6) registered not-for-profit professional association for administrative professionals. IAAP strives to ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead, and excel. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment.

محتوى الدورة التدريبية

Day 1
Introduction to the course and areas to be covered
Trainer provides an introduction to the course content and methodology Introduction by the participants
SESSION 1 – Introduction to the Certified Administrative Professional (CAP)
Four main components of certification Value of the CAP certification Three-step process to earn and maintain the CAP Discussion of exam fees and scheduling
SESSION 2 – CAP Domain 1
Introduction of the six CAP domains CAP Domain 1 – Organizational Communication Performance Outcome (PO) 1 – Describe the concepts of applications of communication, management and leadership models/theories within organizations PO 2: Describe the process of effective interaction with internal and external stakeholders PO 3: Recognize the importance and utilization of professional networking PO 4: Demonstrate an understanding of team dynamics within organizations PO 5: Describe the positive and negative types of interpersonal interactions existing within an organization PO 6: Demonstrate knowledge in the techniques of creating and giving presentations PO 7: Demonstrate the ability to conduct business with diverse culture PO 8: Demonstrate a basic knowledge in organizational structure, systems, and strategies including their role in productivity and effective management PO 9: Describe how confidentiality, legality and ethics are important for the functioning of an organization. Domain 1 wrap-up and questions
Exercise: Organizational conflict scenario Exercise: Team building exercise highlighting the importance of communication and team dynamics Exercise: Five public speaking tips video (Toastmasters)
SESSION 3 – CAP Domain 2 – Business Writing and Document Production
PO 1: Demonstrate knowledge of terminology associated with business writing and document production PO 2: Exhibit proficiency in proofreading and editing documents PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence construction. PO 4: Describe the steps required to create and edit different types of business documents PO 5: Describe the features and tools used in desktop publishing (for newsletters, flyers, etc.) PO 6: Identify the necessary elements needed to create and present effective charts and graphs. PO 7: Identify the important elements necessary for finishing a document (e.g. binding, collation, stapling, coloring, graphics, etc.) PO 8: Demonstrate proficiency in the creation of minutes for meetings. Domain 2 wrap-up and questions
Exercise: Edits using a proofreading guide Exercise: File type/software match-up Exercise: Group review of key elements of effective charts and graphs
Day 2
SESSION 4 – CAP Domain 3
Review of Day 1 CAP overview Domains 1 and 2 overviews CAP Domain 3 – Technology and Information Distribution PO 1: Describe the process of information distribution within an office environment PO 2: Identify the important differences between traditional and electronic distribution of information PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality when distributing information. PO 4: Describe the process and techniques of gathering, compiling and analyzing data PO 5: Demonstrate knowledge in the use of the Internet, including social media, as a way of distributing information PO 6: Demonstrate basic knowledge in installation, maintenance and troubleshooting of both equipment and software PO 7: Demonstrate basic knowledge in the use of different types of computer operating systems PO 8: Describe common ways of storing and transferring data and the types of media appropriate for each PO 9: Explain appropriate security procedures for maintaining, backing up, and storing information. Domain 3 wrap-up and questions
Exercise: Review information distribution flowchart Exercise: Data gathering/analysis guidelines – share best practices
SESSION 5 – CAP Domain 4
CAP Domain 4 – Office and Records Management PO 1: Demonstrate knowledge of basic terminology associated with records management using ARMA Guidelines PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management based on ARMA Guidelines. PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA Guidelines. PO 4: Identify the appropriate security for both electronic and manual file PO 5: Demonstrate knowledge of file retrieval, maintenance and retention PO 6: Identify appropriate ergonomics for a productive personal workspace PO 7: Demonstrate knowledge of resources necessary to efficiently manage an office PO 8: Identify the important methods of checking and maintaining office supplies PO 9: Demonstrate knowledge of forming a virtual office. Domain 4 wrap-up and questions
Exercise: Create an effective office layout
SESSION 6 – CAP Domain 5
CAP Domain 5 – Event and Project Management PO 1: Demonstrate knowledge of basic terminology associated with event management PO 2: Demonstrate proficiency in travel preparation PO 3: Describe the key requirements for meetings both in person and virtual PO 4: Demonstrate knowledge in prioritizing and delegating elements of a project from planning to implementation PO 5: Describe the steps required in organizing, planning and managing a project Domain 5 wrap-up and questions
Exercise: Best practices in travel preparation Exercise: Plan this meeting Exercise: Group review of project management basics
Day 3
SESSION 7 – CAP Domain 6
Review of Day 2 - Domains 3, 4 and 5 overviews CAP Domain 6 – Operational Functions PO 1: Demonstrate knowledge in the duties and processes of human resources. PO 2: Describe the various methods of recruitment, staffing and hiring practices. PO 3: Recognize why cultural and generational diversity is important for organizations. PO 4: Demonstrate a basic knowledge of the procedures involved in onboarding and offboarding employees within organizations. PO 5: Identify basic terminology associated with the financial functions of the organization. PO 6: Demonstrate a knowledge of budgets and financial statements. PO 7: Identify important elements of the banking process and transactions. Domain 6 wrap-up and questions
Exercise: HR Scenarios – groups will review and discuss a scenario based on one of the above areas Exercise: Review examples of financial statements.
SESSION 8 – CAP Specialties
Review of available CAP specialties
SESSION 9 – Question and Answer Session
SESSION 10 – All about IAAP

على من يجب الحضور؟

This highly practical and interactive course has been specifically designed for
Office and administrative professionals who are interested in earning the only recognized certification in this field, and who meet the exam eligibility requirements or will meet them when they are ready to sit for the exam:
No College Degree - 4 years of relevant work experience is required
Associates Degree - 3 years of relevant work experience is required
Bachelor’s Degree - 2 years of relevant work experience is required

التعليمات

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or register@leoron.com.
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

التعليقات

التعليقات
  • عرض:
    Certified Administrative Professional – CAP
    Dr.Sulaiman
    Head of Medical Department