Hey there! Enjoying our new website? Take a moment to complete this 2-minute survey and earn $100 in credit for any course we provide.
Partner

Certified Business Operations Professional

Rating:
4.8
English
Intermediate
Video preview
LIVE VIRTUAL
TRAINING
FACE 2 FACE
ON SITE TRAINING
COACHING
& MENTORING
SELF-PACED
TRAINING
Select Date
DownloadDownload Brochure

Course Overview

As survival in the modern business environment becomes more important than success and profit, the modern demands placed upon the operational functions of an organization are increasing dramatically. Business operations are becoming the “go to” functions when the need for value generation and total efficiency become the priority for the organization. Globalization, Financial uncertainty, Leadership, Strategy, Resource and Change management are all factors affecting the way we conduct our business. This course addresses these issues and drives the need to embrace the modern business climate and understand how we can make an impact by driving innovation and continuous improvement. The course will be fast paced and highly interactive comprising of a mixture of lectures, best practice examples, individual and group exercises and questionnaires and a case study. The course will conclude with an examination covering selected disciplines covered during the course delivery.

Key Takeaways

1
Develop a comprehensive understanding of vital business topics, important concepts and proven strategies used by the most successful companies around the globe.
2
Gain insights into the economy and its impact on your business.
3
Become abreast of the latest thinking and trends in Leadership and Management.
4
Master the language of business and communicate effectively on matters covering the core functions of the business.
5
Develop an effective organization and successfully manage people.

Association of Certified Procurement & Operations Professionals
Brand Logo
The Association of Certified Procurement & Operations Professionals™is a worldwide Professional Management organization with members in many countries hosting and organizing certification training worldwide and offering our exclusive board certification designations to candidates who meet the high standards in the field of Procurement, Purchasing, Supply Chain Management and Operations. ACPOP and its parent organization the International Academy of Business and Financial Management (IABFM – www. iabfm.org) are internationally accredited by ANSI – The American National Standards Institute. The ACPOP consist of thousands of CIPP and CBOP holders that have been certified by IABFM since 2003. The association is also open for membership to all APICS (US), IACCM (US) and CIPS (UK) designated professionals world wide, as well as holders of graduate degrees in Supply Chain and Business Operations.

Course Outline

Day 1
Operation Management Attributes Understand and implement Effective Strategies
What is efficiency of work that influences operation? What is productivity? Difference between effective and efficient: - being effective - being efficient - being productive Identification of poor productivity What are resources in business? Time, people, talent, knowledge Information, systems, finance, energy Work measurements What are your measures? - Turnover - Sales/Profit - Throughput - Headcount - Complaints/Returns - Rejects/Rework
Workplace Layout and SLAs Maximizing the Management of Your Organization
Essentials for Time Study An accurate specification of where the job starts and ends, and a precise description of the method used to include details of the workplace layout, materials, machines, tools, equipment and conditions etc. How to manage and improve your business operations using key metrics and indicators How to measure the performance of your SLA’s How to use SLA’s to achieve your business objectives
Day 2
Process Improvement & Optimization Maximizing the Management of Your Organization
Overview of Operations Management Operation Performance The Impact of Lean Six Sigma Understand & Drive Quality Daily Incremental Improvements Gain World Class Performance
Management and Continuous Improvement Implementing a Culture of Change and Continuous Improvement
Learning Organizations and their development Employee Project Engagement for CI Continuous Improvement - Kaizen Principles of 5S & LDMS Driving Change and Improvement Managing Complex Change Why Change Fails The Change Process Stakeholder Analysis
Day 3
Management and Continuous Improvement Effective Management Projects
Work vs Projects Project Structure Roles and Responsibilities The Power of Quick Wins Effective and Efficient Management Projects Project Design Getting the Scope Right Effective Planning/Planning Tools Risk Management Time/Cost/Quality
Capacity Management
Utilization: -How much of a working day do people actually work? -Team work and collaboration Effort: -How much vigor and dexterity does the person apply to the actual task? Method: -How effective and efficient are the processes, layouts, equipment and materials? -Meeting effectiveness (basic) Time standards are central to: -equipment capacities (OEE) -planning/manning -estimating -targets -human capacity (ORE)
Day 4
Resources and Work Processes Resource Management for Operations
Work and Resource Work Processes Productivity Value, Principles, Ethics Creativity and Innovation Challenges and Global Considerations Critical Resources Identifying Your Key Resources Training and Development Motivation in the Workplace
Identification of Problem Types/ Processes/Poor Quality Cost of Quality (Preventative/Appraisal/Failure Cost)
Reactive Proactive Prioritization Roles and Responsibilities Problem Definition – What/When/Where -Why “who” is not important? -What is the problem? -Effective problem statement -The need for evidence -Interview techniques -Cost of quality attributes
Day 5
Root Cause Analysis II Measuring the Problem
Causes and Time Lines Process and definition Sampling and collection Plan Cause and Effect charts/production
Root Cause Analysis Process
Logical analysis Data Analysis Process Analysis Ishikawa diagrams Cause and Effect Matrix Relationship diagram 5 Whys Application Root Cause Hypothesis Cause-Mapping techniques
CBOP Exam

Who Should Attend?

This highly practical and interactive course has been specifically designed for
Non-operational Business Owners / Managing Directors
Operations Managers
HR Managers
Inventory Manager
Warehouse Manager
Operations Leads/Supervisors
Customer Service Heads PLUS any other management stakeholders responsible for the Support of Operational teams

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or register@leoron.com.
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
    Country Learning & Development Manager at IKEA Saudi Arabia
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
    Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
    VP, Business Winning at BAE Systems Saudi Development & Training
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
    Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen